Refunds are not available for engraved or custom-ordered items. However, if we have made an error in the engraving or if the custom-ordered item is defective, we will replace the item with a corrected version at no additional charge (once the incorrect or defective item has been returned to us).
If you wish to order multiple quantities of a single item, we encourage you to order a sample first before ordering the larger quantity. We reserve the right to decline returns of large quantities of items that require custom orders to be placed with our suppliers. Also, because of the time required to inspect, ship and restock returned items, we charge a restocking fee equal to the greater of $25 or 10% of the total purchase amount if quantities of 5 or more items are returned.
